Return, Exchange and Order Cancellation Policy
We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges within 45 days from your purchased date. Do remember to mail back your returns within the timeframe and it fulfils the following conditions as below:
Returned items must have tags intact and be returned in its original packaging
Returned items must not be soiled, washed or altered, with no visible signs of wear or tear
Clearance items cannot be returned for a refund or an exchange.
- Towels cannot be exchanged/refunded for hygiene purposes.
The purchaser will return the item at own cost, we will issue exchanges free of charge thereafter.
If your item(s) adhere to the above terms, initiate a return by emailing us at firstname.lastname@example.org. We will get back to you within 48 hours to process your request.
Eubi reserve the rights to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
Shipping fees paid are not refundable. Full refunds are only provided after products are received and processed at our warehouse.
Please note that refunds are strictly not allowed for items that have been exchanged.
Products purchased during our clearance are not eligible for a refund or exchange.
Do drop us an email at email@example.com should you require help with items purchased during sale periods.
HOW LONG WILL IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?
- Please allow up to 5 working days for us to assess your return & process your refund or exchange from the time we receive them
- Refunds may take up 10 business days to be credited back into your original mode of purchase.
CAN I EXCHANGE MY ORDER AT A PHYSICAL STORE/WITH A STOCKIST?
We do not allow exchanges to be performed at physical outlets. All online orders are to be returned back to us by emailing us at firstname.lastname@example.org .
If you wish to cancel your order prior to dispatch:
- Email us at email@example.com as soon as possible, preferably within 24 hours order was placed.
- We cannot guarantee that your order will be cancelled as we aim to fulfil all orders within the next business day.
- Successful order cancellations are subjected to a €5.00 administration/cancellation fee.
ALL OTHER QUERIES
Please view our FAQs page or contact us at firstname.lastname@example.org or via Facebook Messenger for all other queries.